It doesn't take much to damage a screen, especially on low end models. They aren't built to take knocks and bumps so the simple act of being bounced around in a handbag can damage a phone, this is classed as rough handling which is mentioned in the warranty terms. Sometimes all it takes is a purse full of coins or a bunch of keys to strike the phone in the wrong place.
Even though it is clearly your wife's fault if you do decide to pursue anyone in the courts it will have to be the retailer, not the manufacturer as they are protected by the warranty terms.
Protective cases should be used to prevent damage to future phones that you may purchase.
Come on, get real everyone knows how phones get bashed about and/or tightly squeezed in handbags, it's naive to think otherwise. Without a case it is clearly asking to be damaged. I have seen this happen with many phones from many manufacturers. Obviously the brick phones of old were better equipped to handle this but things have moved on as people want more compact phones.
The phone in question is not listed as tough phone so you cannot expect it to perform as one.
People will rarely accept responsibility for their actions and often try to shift the blame. It's a way of making themselves feel better after trashing their own phone. It's like the old trick when people try to return a phone that has been dropped down the toilet.
And to answer your question, no I do not work for nokia but I do know the lengths that people will go to just to get a free replacement.
If you feel that tesco has been unfair (or has given incorrect advice) in not accepting any responsibility then you can take the phone to a nokia care point. They will professionally judge it based on the overall condition if it can be repaired under warranty or not.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.
