[omsuk]

Hi all,

I have a problem with my Nokia N73.

Recently I turned off the phone and when I turned it on again my keyboard wasn't working any more. It only showed the time/date settings (which I couldn't set because of keyboard malfunction). After some time, or some calls received - one part of the keyboard started working - all of it except little joystick) and I still couldn't navigate through menu. Whenever I switch off the phone it goes back to full non-working phase for some time.

I can't hard reset it because "green", * and 3 are not working when I switch off the phone, and reseting the phone throug USB is also not working because I can't set my phone to offline mode because I can't use the joystick.

Anyone has an answer?

[Fender77]

I would defently take it to a Nokia carepoint and let them have a look at it. Sounds to me that there is a hardwarefault.

Now, If you could try to have your device on for a while, and see If you could be lucky and get to diall *#7370# and se if there is a softwareissue, but I doubt it.

[Fender77]

*#7370# is the code for resetting your device. All data on C will get deleted (contacts, messages etc). - You might wanna try to backup your data using pc suite.

Hope you get it to work, but I believe this is a hardwareissue.

[omsuk]

That's what I wanted to try but I am waiting for the phone to ulock the keyboard (at least the numbers). It does it after some time... few hours. Last time I turned it off to try the 3, * and green button hard reset and it didn't work. I would backup it with PC Suite but I can't use the joystick to navigate to PC Suite option

Fortunately I had my data backuped about two months ago...

[deepestblue]

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omsuk wrote:

Hi all,

I have a problem with my Nokia N73.

Recently I turned off the phone and when I turned it on again my keyboard wasn't working any more. It only showed the time/date settings (which I couldn't set because of keyboard malfunction). After some time, or some calls received - one part of the keyboard started working - all of it except little joystick) and I still couldn't navigate through menu. Whenever I switch off the phone it goes back to full non-working phase for some time.

I can't hard reset it because "green", * and 3 are not working when I switch off the phone, and reseting the phone throug USB is also not working because I can't set my phone to offline mode because I can't use the joystick.

Anyone has an answer?

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Have you tried leaving your battery out for a while, before you tried the hard reset?

And, also, it's a good idea to remove the memory card and then try powering on . Now if the keypad works properly, backup using PC Suite and reinstall the firmware.

I don't understand why you want to go to Offline mode to reset the phone, if you meant reinstalling the firmware, you will have to put it any non-offline profile. However, for your info, you can go to Offline mode if the Power button works: press briefly to bring up the profile menu, and then press the button as many times as required to go to the Offline option located further down in the profile listing