[scoony]

he said... bugfixes ... and "including"... so that's not the only changes... stop complaining

He came to let us know which is really nice... now we need to wait and test

[St3ph3n]

yea thats really nice considering Nokia hardly communicates with consumers

[scoony]

Yup one of them came to let us know the good news ... and providing few infos about the changes... and right away people complaining without even knowing the whole changelog....

I understand now why they never reply... arguing with those kind of customers can be frustrating

[erura]

You can try. In Nokia Repair Centre tell that you can not use the latest (and free of course) Ovi Maps and they should update your phone with clear, unbranded firmware.

[St3ph3n]

Also it comes down to what started the angry customers. Take the N97 for example, Nokia didn't put alot of thinking in to it or they set out with one goal *to be environmentally friendly* and they people start complaining, but Nokia did try and fix the issue though taking them a while to do so.

So it's no one's fault

[Fmister]

Funny when you consider that their slogan is connecting people

But it's nice to see they worked on an update for the N97 anyway. I mean, Nokia is the largest of all because they make a lot of models. But why release 3 models that operate in the same market niche in such short time? N97, N97 mini, N900. And in the meantime also have almost for each model a different OS. Must be a hell for the programmers to work on. And it's a hell for people developing 3rd party apps.

I won't ask what specifically was fixed/added since I doubt we will get any more detailed info before feb 1st. So wait and see. Adding free navigation is a nice touch though.

[froschy]

@ xbungle - Thank you for this update.

[St3ph3n]

AHA yea but they do connect people in someways...but im stating the obvious.

they did mention they are going to design less smartphones so they can work on lesser products=higher quality and content.

which I should point out is a good move. Nokia is ranked the mobile giant and now that they are in that position, they can focus on a different view now.

[pressure]

Nokia are a GIANT in Europe and Asia but I have mentioned Nokia to a few people in the USA and they never even heard of them so Nokia have a way to go.

NOKIA 

1. Please  make a method for your customers to send CONSTRUCTIVE FEEDBACK about issues and recommend improvements (without having to do it publically on forums)
2. Please value your customers and keep them informed.

 I wrote a whole constructive document about my issues and recommendations for the N97 yet I searched and searched and found no means to sent it to Nokia.  until you do this you will keep getting pages and pages of negative comments about Nokia this can't be good for business. Its not personal people just want their expensive phones fixed, or to at least be kept informed.  As soon as I saw the notice today from Nokia I felt better  and had some hope. 

I would be more than happy to work for Nokia introducing a customer feedback system and a method to keep the customers well informed.  

"Most of us like Nokia" many of us had really GOOD experience with Nokia in the past and it bothers us to see you "shooting yourself in the foot"   You clearly have big ideas and the expertise but you need to focus on customer satisfaction.

[akawappo]

ya scoony.... you're right

the customers should be cool & quiet as you are.

They should take the few COMPANY announcements as the slaves earing MOSES from the hill reading the 10 rules:

rule number one

I'M YOUR ONLY GOD

so shut up ans stop complaining ;-)

great advice.

[no1shaw]

@Touch_wood

O2 never released the N97 due to it not reaching the spec standereds so in ur case i would check to see who released ur phone i.e  vodaphone,orange ect ect but if u have a unbranded version then i would consider in finding other ways to get the firmwar.e from what i believe care centres will only update ur firmware if u take responsablity if anything goes wrong

hope this help

[no1shaw]

Also @ xbungle

Many thanks for informing us its nice to know u took the time to let us know insead of just leavin us to wonder and argue even more

[Touch_wood]

Hi no1shaw,

I bought the phone from O2 Ireland. Did they not release the N97 at all for O2 UK? This would make sense as it would explain why the branded update is taking so long.

[timmyjo]

"Bug fixes" is a very broad statement, but that's the biggest problem with my phone. I'm hoping this applies to the RAM management, by far my biggest problem. The browser is second, although that could be related to the RAM situation as well. We wait until Monday. I'm guessing there will be a lot of hours spent on this at Nokia over the weekend. Motorola seems to have given up on WinMo and will be releasing MANY impressive Android phones in 2010. This update will make or break Nokia for me.

[no1shaw]

@Touch_wood

i have spoken to O2 2days ago reguarding why they never bought it out in Uk and they told me it never met there standerds but i also use mine on O2but i had to unlock mine from 3Uk and get it unbranded so i would say urs maybe branded to another network or phone O2 directly and they should be able to explain even more i run the v20.0019 and i get vey few problem but i will wait to see about v21 hope this help u out

Message Edited by no1shaw on 29-Jan-2010 03:09 PM

[St3ph3n]

it would be a real treat if the touch screen scrollingwas bumped up to 60 frames per second. but symbian^1 doesnt have hardware accelaration nor a transition engine...i dunno how the engines fits in but i just informed u ^^

upgradeable.

#symbiancountdown 48

[timmyjo]

I have complained (almost) as much as most of you, but my phone actually does 90% of what it's supposed to do. The stability is what's killing it. I say this kind of in Nokia's defense. The people that have "unique" problems probably have defective phones, or suffer from "operator error". This has probably diluted the seriousness of these discussions. I (and others) leave comments about specific "bugs" only top be followed by someone who has a unit that "killed their cat" or "caused a rash", etc.. I don't care to be heard, or be "informed". I just want my $600 phone to work as it should, for (at least) days at a time.

[j_ben]

@timmyjo

right you are. let's stick to the subject people.

[munster34]

@xbungle

Thank you for the update and Thank you for breaking the "NokiaSilence"

@ all the haters of xbungle

Don't kill the messenger, grow up. The guys is just doing his job.  

[Fender77]

@Xbungle: Thanx for the information!