[vandelay]

How do I update the software of my Nokia device?
You can update the software of most Nokia devices yourself by using Nokia Software Updater, Nokia's free PC software. Learn more and download Nokia Software Updater at
www.europe.nokia.com/softwareupdate


How do I know when there is new software available for my Nokia device?
There are several ways to be notified about new sw versions for each Nokia device:

1) Use Nokia PC Suite
Whenever you connect your device to the latest version of Nokia PC Suite with a compatible USB cable, PC Suite will check if there is an update for your device. Note that this notification only works when you use a USB cable connection.

2) Check online
You can easily check the latest available version on the
Nokia Software Update website.

Currently Nokia does not publish the expected release dates for future software versions.


What has been updated in each new software version?
Main updates are published on the
Nokia Software Update website.


I have problems installing or using Nokia Software Updater.
Nokia Software Update website has a thorough FAQ-section that provides help with most problems. Please visit
Nokia Software Update FAQ >>

Here are some of the most common questions from the Nokia Software Update FAQ:

Why has my device changed language after updating?
After an update, your Nokia device may restart in its native language. To change the language go to Settings > Phone > General > Phone language.

If your Nokia device was originally manufactured for use in another country or region, using Nokia Software Updater may revert the set of available device languages to the original language set.

If your preferred language is no longer available after using Nokia Software Updater, you may need to return your Nokia device to a Nokia Care point to have this language reinstated.


Nokia Software Updater does not start up. What can I do?
Check that Nokia Software Updater is not already running in the background:
- On your PC, press CTRL, ALT & DEL > Task Manager
- Select the Processes tab and click the Image Name column header
- Scroll down the list of running processes and see if nsu_ui_client.exe or nsl_host_process.exe are listed. If so, click End Process
- Then restart Nokia Software Updater

Alternatively, check your firewall settings:
Both nsu_ui_client.exe and nsl_host_process.exe must be allowed to access internet through your firewall.

If you have a Virtual Private Network (VPN) client on your laptop (for example, for accessing your company intranet from home), ensure it is up to date or temporarily disabled.


Other people can update their software but I cannot. What's wrong?
Update availability is based on many things, including existing Nokia device firmware version, country, and operator. It may be due to one of these variables that your Nokia device isn't eligible for updates.

Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device firmware available.

Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device firmware. It is our priority to update all variants as quickly as possible, and we apologize for any delay. New software may become available at a later date, however, so please check again soon.


Why doesn’t Nokia Software Updater detect my device?
Sometimes the drivers for your Nokia device and associated connectivity cables can become corrupted.

To resolve this, uninstall and re-install Nokia PC Suite and Nokia Software Updater:
- In your PC’s Control Panel, go to Add/Remove programs
- Uninstall Nokia Software Updater (if there are more than one entries uninstall all of them)
- Uninstall Nokia PC Suite
- Go to www.europe.nokia.com/pcsuite to download and install the latest version of Nokia PC Suite
- Go to www.europe.nokia.com/softwareupdate to download and install Nokia Software Updater


I am not able to use Nokia Software Updater on any PC. Is there an alternative way to update my device's software?
If you are not able to use Nokia Software Updater, you can visit your nearest authorized Nokia Care Point to have your software updated. Note that this may incur a charge. Locations for Nokia Care Points globally are available at
www.europe.nokia.com/repair


For more assistance, please visit
Nokia Software Update FAQ >>

Message Edited by vandelay on 01-Nov-2007 02:24 PM