Hi, my name is Jaakko Salavuo and I work in Nokia’s Communications team. I will be facilitating the discussion thread “Charger exchange program”, and will try to help you out with your questions and concerns related to the charger exchange program in general. If you wish to receive personal assistance in this matter, please contact the Nokia Care customer service in your country; www.nokia.com/customerservice, or take your charger to the nearest Nokia Care point for inspection – see www.nokia.com/repair .